Humble Counselling ("I", "me", or "my") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how your information is collected, used, and stored, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who I Am

Humble Counselling
Email: marie@humblecounselling.co.uk

I am a qualified, independent counsellor practising as a sole trader under the working name Humble Counselling, which reflects the values and ethos of my counselling approach. My legal name is Marie Brown, but I prefer to be known professionally as Humble Counselling.

I am registered with the Information Commissioner’s Office (ICO) for data protection purposes. ICO registration number: 10833112.

I am a registered member of the British Association for Counselling and Psychotherapy (BACP), membership number: 01030327.

2. What Information I Collect

I collect only the personal data necessary to provide safe, ethical, and effective counselling services. This may include:

• Your name and contact details (email, phone number)

• Information submitted via the website contact form

• Emergency contact information

• Brief personal background relevant to your care

• Session notes

• Payment records (but not bank or card details)

3. How Your Data Is Collected

Your data may be collected through the following methods:

• Directly from you via email, phone, or in-session

• Through the Wix website contact form

  • Wix securely stores submitted form data

  • This information is emailed directly to me and also stored in Wix’s encrypted database

• Through payment processing, if using a Monzo link or bank transfer (no card data is stored by me)

4. How Your Data Is Used

Your information is used solely for:

• Booking and delivering counselling sessions

• Managing payments

• Ensuring your safety and providing appropriate care

• Meeting legal or professional obligations

5. How Your Data Is Stored

I take data security seriously. Your information is stored securely using:

• Password-protected and encrypted devices

• Secure email accounts with two-factor authentication

• Encrypted storage of session notes (digital or physical)

• Wix’s secure cloud servers (for form submissions), compliant with leading data security standards

6. Sharing Your Information

Your personal data will not be sold, rented, or shared for marketing purposes.
I may share limited information only under the following conditions:

• If you or someone else is at serious risk of harm

• If required by law (e.g., court order)

• In supervision, which supports safe and ethical practice—no identifying information is shared, and supervisors are bound by confidentiality

7. How Long Your Data Is Kept

Your records are stored for up to 7 years after our last session, in line with professional and insurance guidelines. After that, all records are securely destroyed.

8. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal information

• Request corrections to inaccurate data

• Request deletion of your data (in certain circumstances)

• Restrict or object to how your data is processed

• Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

To exercise any of these rights, please contact me at marie@humblecounselling.co.uk.

9. Cookies and Website Analytics

This website is hosted by Wix, which uses cookies to:

• Enable website functionality

• Monitor performance and analytics (e.g., visitor numbers)

• Store form submission data securely

You can control or disable cookies through your browser settings.

For more on how Wix handles data, visit: Wix Privacy Policy

10. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Humble Counselling
Email: marie@humblecounselling.co.uk

By using this website or engaging in counselling services, you acknowledge and accept this Privacy Policy.

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