These Terms and Conditions govern the use of counselling services provided by Humble Counselling ("the Counsellor"). By booking a session, you (“the Client”) agree to the following terms.

1. Booking and Cancellations

Booking Your Sessions
Sessions are confirmed upon receipt of payment.
Payment must be made within 24 hours of receiving the session details. If not received, the session may be released to another client.

Cancelling a Session
Cancellations made with more than 24 hours’ notice but less than 7 days will incur a £10 cancellation fee.
Cancellations made less than 24 hours before the session will be charged the full session fee.

If the Counsellor needs to cancel a session with less than 24 hours’ notice (which is avoided where possible), a rescheduled session will be offered at the earliest opportunity.

2. Professional Boundaries

To maintain a safe, ethical, and focused therapeutic relationship:

• Communication outside of sessions is limited to email for scheduling or payment purposes only.

• Social media contact is not permitted.

• No gifts will be exchanged between client and counsellor to preserve clear professional boundaries.

3. Communication Between Sessions

• The Counsellor responds to emails within 48 hours, Monday to Friday (excluding holidays or planned absences).

• A 15-minute introductory call will be scheduled prior to beginning therapy. This will be made from a withheld number.

• Communication via texts, phone calls, or social media messages is not permitted.

4. Your Sessions

• Sessions are 50 minutes long and conducted in a quiet, confidential environment.

• Please arrive on time. If you are late, the session will still end at the scheduled time.

• If you are more than 10 minutes late, the session will be considered missed and charged in full.

5. Confidentiality

All sessions are confidential, except in these circumstances:

• If there is reason to believe you or someone else is at serious risk of harm

• If the Counsellor is legally required to share information (e.g., court order)

• In professional supervision to support best practice, where no identifying information is shared. Supervisors are bound by confidentiality agreements.

6. Data Protection

Humble Counselling adheres to UK GDPR requirements and follows best practice for data security, including the principles of ISO/IEC 27001:2022.

• Your data is securely stored and protected against loss, misuse, or unauthorised access.

• Only information essential for your care is collected and used.

• You can request information about how your data is handled at any time.

I am registered with the Information Commissioner’s Office (ICO) for data protection purposes. ICO registration number: 10833112.

7. Professional Standards

I am a qualified, independent counsellor practising as a sole trader under the name Humble Counselling. I am a registered member of the British Association for Counselling and Psychotherapy (BACP), membership number: 01030327.

I adhere to the BACP Ethical Framework, which includes commitments to:

• Integrity, respect, and care

• Clear professional boundaries

• Regular supervision

• Ongoing professional development

8. Payment Details

The cost of each session is £45.

Payment methods accepted:

• BACS bank transfer (details provided upon request)

• Monzo payment link, sent upon booking

By booking a session, you confirm that you have read and agreed to these Terms and Conditions.

If you have any questions or concerns, please contact me via email: marie@humblecounselling.co.uk

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